shutterfly fail

I ordered my Christmas cards a week and a half or so ago....I spent TWO HOURS perfecting them and triple checked the spelling....I paid shipping which was almost half the total cost of the cards....and FINALLY they arrived yesterday!!!! I had been checking the mail box religiously twice a day for the past 4 days because I knew they would be arriving soon. So much to my surprise, I was not happy with what I saw when I opened up the cards. The picture was blurry. Not like, a little blurry and kinda sorta out of focus. Not like, 'oh it's sorta blurry but maybe people won't really think much of it?' Not even close. This was like, "what the hell happened?! I paid entirely too much for this shit." So, after a huge freak out, my next idea was to contact Shutterfly about this issue. And just to preface this, I would seriously hate being a company or a customer service rep for a place that I am not happy with. (which reminds me...this is another trait I got from my mom. just telling people what's up and how it is because that's how we roll...especially if you piss us off OR try to rip us off) So here is what I wrote to Shutterfly:

I recently ordered and received 25 photo cards. When they arrived, the picture was beyond blurry and out of focus. While making the cards and before ordering them, I was never notified or warned that this picture would print blurry. I am embarrassed to send these cards out to my family and friends. I am not in the least bit happy with the quality of them at all. Had I known the picture would print this way, I would have uploaded a different picture or tried to make it a better quality before ordering. I have printed several 4x6 pictures from you and have received a warning that they would print poorly given their resolution so I assumed you would do the same with the photo cards. Seeing as how I am not satisified with these at all, you need to fix this and make it right. You have two options: recredit my account and refund my money for the order AND shipping so I can take my business elsewhere. Or you can give me 25 photo cards for free AND pay for 2-day shipping so I can receive these and mail them before Christmas is here. If you can't do either of these options, I guarantee that you will never receive my business again and I will post this on every social networking site so all of my family and friends, and their family and friends, will take their business elsewhere as well. 


Needless to say, today I was very happy to wake up and see I had an email response from Shutterfly customer service. And thankfully, they accepted option #1 that I gave them. So I reuploaded a new version of the picture, ordered them for free and got the free 2-day shipping. And now I will wait and see how these turn out....so help me God that those 25 Christmas cards come back blurry again and I will really lose my mind. (Actually, I think I already have after reading and grading 50 freshmen papers in the past 2 days...apparently high school doesn't teach grammar and writing skills these days anymore.) Anyway, Shutterfly you're officially on my list until I get my non-blurry Christmas cards. And I suggest you make it right because my list isn't a place you wanna be! Ah so thankful the weekend is almost here...